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Information & Referral 

  • The Assistance Center's Volunteer Advocates are available to answer calls on the assistance line during the days and times listed to the below. While they guide potential clients through the process of receiving assistance from the Center, they can also provide information and referrals to other local human services organizations based on each caller's unique situation. Even if you are outside of our service area but reside in Collin County, please give us a call and one of your Advocates will help point you in the right direction as you seek out resources in your community

Financial Assistance

  • The Assistance Center of Collin County can provide listed financial assistance with rent or utilities to individuals and families experiencing a financial crisis who reside within Collin County. Applicants must be willing to provide identification for all household members, proof of all household income, and proof of residency and documentation of their current crisis. Additionally, applicants must have or be willing to form a workable plan for how they will meet their expenses going forward. Initial applications must be made over the phone. If approved, applicants will come into the Center to meet a caseworker to discuss their situation and plan. Please call our assistance line for more information.

Auxiliary Programs

  • Through various partnerships in the community, the Assistance Center can provide monthly visits to the Food Pantry, vists to the Clothes Closet, school supplies for Pre-K-12th Grade, Christmas gifts for children and Thanksgiving meals. These services are available for residents living within Plano ISD boundaries. Application for these services can be made over the phone on our assistance line.

Financial Education

  • The Assistance Center provides financial education through its weekly "Money Matters" classes. These classes focus on budgeting and cover a variety of other areas such as credit building & repair, banking loans and much more.  Money Matters is open to the community at large. Reserve your spot by calling our assistance line today!

Homeless Support Services

  • For Collin County Families experiencing homelessness the Assistance Center offers one on one support in (a) meeting some basic needs (b) Housing assessments (c) Placement on housing priority list. Please come by our offices Wednesday thru Friday between 9:00-4:00 or call 972-422-1850


The gateway to all programs and services offered at the Assistance Center is our call center which is staffed Monday-Friday from 9:00am - 4:00 pm with compassionate Volunteer Advocates. If you live in our service area and are experiencing financial crisis, you may be eligible to participate in one or more of our programs listed to the left.

Contact Us

Better yet, see us in person!

We love our visitors, so feel free to visit during normal business hours.

Assistance hotline:  972–422–1850 

Office:  972–422–1125 

Fax: 972–422–1855 

Call Center:  Mon — Fri, 9am to 4pm 

Lobby:  Mon — Fri, 9am to 3pm 

Assistance Center of Collin County

900 East 18th Street, Plano, TX 75074, US

(972) 422-1125


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