Assistance Center of Collin County Privacy Notice

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At Assistance Center of Collin County (“we,” “our,” or “us”), we respect and value the privacy of individuals who visit our website and use our related services (collectively, the “Services”). This Privacy Notice explains how we collect, use, share, and protect personal information obtained through our Services.

By accessing or using our Services, you agree to the collection, use, disclosure, and processing of your information as described in this Privacy Notice.

Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual. Personal information does not include aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you.

We may collect personal information and other data about you from various sources, including information you provide directly to us and information collected automatically through your use of our Services.

 If you register for updates, create an account, apply for assistance, volunteer, donate, or otherwise engage with our Services, we may collect basic contact information such as:

• Full name
   
• Email address
   
• Phone number
   
• Mailing address
   
• Date of birth
   
• Household information
   
• Financial or income-related information (when applying for assistance)
   

We may also collect demographic information such as age, gender, marital status, employment status, or other relevant details necessary to provide assistance or services.

 If you contact us directly—whether by email, phone, online forms, or other communication channels—we may collect:

• Your name
   
• Contact details
   
• The contents of your message
   
• Any attachments or documents you provide
   

We may retain this information to respond to your inquiries, provide support, improve our Services, and maintain our records.

If you make a donation or payment through our website, we may collect:

• Billing name and address
   
• Payment details (processed securely through third-party payment processors)
   
• Donation amount and transaction history
   
• We do not store full credit card numbers. Payment information is processed securely by our trusted third-party payment providers.

If you register for an event hosted by Assistance Center of Collin County—whether in person or online—we may collect information such as:

• Name
   
• Address
   
• Phone number
   
• Email address
   
• Organization or affiliation (if applicable)
   
• Any additional information relevant to the event

 If you apply for assistance services or volunteer opportunities, we may collect additional personal and sensitive information necessary to evaluate eligibility, including:

• Household composition
   
• Financial information
   
• Employment information
   
• Documentation supporting your application
   

Such information is used solely for eligibility determination and service delivery.

 We may allow users to submit content through our Services, including testimonials, comments, reviews, or other materials. Unless otherwise specified, such content may be visible to other users or publicly available through our Services.

When you use our Services, we may automatically collect certain information about your device and interaction with our website, including:

• IP address
   
• Browser type
   
• Device type
   
• Operating system
   
• Pages visited
   
• Date and time of visits
   
• Referring website
   

We may use cookies and similar tracking technologies to improve website functionality, analyze usage trends, and enhance user experience.

 We may use the information we collect to:

• Provide and manage our Services
   
• Process applications for assistance
   
• Process donations and payments
   
• Communicate with you about programs, services, and events
   
• Respond to inquiries and provide support
   
• Improve our website and Services
   
• Maintain internal records
   
• Comply with legal and regulatory obligations

 We do not sell your personal information.

We may share your information in the following circumstances:

• With trusted service providers who perform services on our behalf (e.g., payment processors, IT providers, email services)
   
• To comply with legal obligations or respond to lawful requests
   
• To protect the rights, property, or safety of Assistance Center of Collin County, our users, or others
   

All third-party providers are required to protect your information and use it only for authorized purposes.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce agreements.

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate parental consent.

We may update this Privacy Notice from time to time. When we make changes, we will revise the effective date and post the updated version on our website.

If you have any questions about this Privacy Notice or our privacy practices, please contact us:

Assistance Center of Collin County
Website: https://assistancecenter.org/
Phone:  (972) 422-1850